About Pet Heaven

I would like to take the opportunity to say thank you so much for the professional, empathetic service proided to my family.
My children unfortunately lost their pet rabbit on Sunday morning. Both of my boys are Autistic and found it extremely confusing and upsetting that our Hercules was gone. Forbes was so understanding and gentle to my boys.
We got Hercules home later that evening where he belongs, this helped my children so much knowing that he was back home with them.
I will be eternally grateful for what you done for us. The boys have their frames in their bedrooms of his paw prints, I think they feel some comfort from having these.
Forbes you are a rare soul I wish I could have met you under better circumstances.
Pet Heaven will be recommended by myself to anyone who has the heartbreak of losing their beloved pets.

Thank you again, from all of us, but mostly Lucas and Jacob.

I highly recommend Pet Heaven to anyone that wants to honour their beloved Pet.
My little Guinea Pig Henry died unexpectedly on 10th September.
From the first phone call to Forbes and the quick visit I made around dinner time, to collecting my boy to come home again, I was met with kindness, compassion and empathy. Also, most importantly for me, no judgement for being upset. I’ve had comments in the past for being upset at “just a guinea pig” but Forbes acknowledged Henry was a family member regardless of his size.
Henry was a very special guinea pig to me, my little heart piggie, and Forbes honoured him perfectly.
Henry was recieved the next day to be looked after at 9am and i got a phone call at 12 midday with the words “I’ve got a wee boy ready to be picked up”

On collecting my boy Henry, I was also given a little bag with wine to toast Henry’s life, some clippings from his beautiful coat, forget me not seeds and a framed pawprint. I had read testimonials where others received this but didn’t expect it with Henry being a small animal, It’s a beautiful gesture and a lovely personal touch by Forbes.
I had lost my boy and had him home again within 24 hours. That is everything!

By using Pet Heaven, there is no over thinking about our babies sitting in a fridge waiting to be collected for cremation which I find upsetting when I’ve used veterinary services in the past.

Thank you once again Forbes. For treating my Henry with dignity and respect and also for the care and compassion towards myself.

I would highly recommend Pet Heaven as they were very understanding at such a difficult time.
They organised my precious Broxi’s cremation on a Saturday and received the ashes back on the same evening.
A beautiful paw print and some fur was also given when the ashes were collected. Pet Heaven helped to send off my beloved dog like part of the family that he was.

Fantastic service from pet heaven friendly family run business.
Forbes we will be forever thankful to you for you’re professional experience and guidance throughout this upsetting time.
Forbes dropped everything for us when our very much loved 13 year old Staffordshire Bull Terrier Harley Past away.
Forbes stayed open for us driving over 20 miles away and opened on Sunday just for my family to collect our big boy Harley.
Thank you

Couldn’t ask for better service.
My dog was returned to me the same day. After his end of life appointment at the vets. They came to the vets, picked up Alfie
Alfie was delivered with a plant seed and a bottle of wine. I couldn’t of asked for a better service

Recently had to have my border terrier Tilly put to sleep 🥲 Pet heaven made this difficult time run so smoothly, I can't thank them enough, the little keepsakes are a lovely touch.

Second time I've used pet heaven and I am so glad I did as I could never use a vets again to arrange dogs cremation.

Unfortunately vets give pets to crematorium and they can be left for days before they get to cremating our pets. Forbes Robertson treats ourselves and our pets with the utmost respect and if it's out of hours he opens the premises to receive our pet. He has our pets ashes to us that day or next and never leaves pets for days (unlike others).

We arranged to collect ashes next day and they were presented in a lovely bag. We received a lovely phone frame with some of Lilly's hair and print of her paw and forget me not seed to grow. We scattered Lilly's ashes at home along with ashes and every time flowers grow a little bit of Lilly is in them. Ashes were in a lovely container and nice bottle of wine and a small plaque with her name on it.

Unfortunately when our beloved pets pass away we want to give them the best send off we can and pets heaven is who I would recommend every time.

Thank you Forbes Robertson

Unfortunately we had to put our 14yr old Akita to sleep on Sunday. The owner Forbes opened up especially to give our dog the most personal send off imaginable. At a time that's so hard it brings comfort knowing your pet is in the hands of someone so caring and compassionate. Everything was so personal, not only did we receive a nose print and a paw print but we had our dog back home where she belongs on the same day!

We already heard great things about pets heaven however after my personal experience I honestly could not recommend this place enough.

From me and my family we thank you so so much!

Highly recommend Pet Heaven to anyone who has the heartbreaking loss of a beloved pet. Our beautiful little cat unfortunately passed away suddenly on Sunday and we couldn't bring ourselves to bury him so we contacted Forbes who opened up his doors even though he was closed and took our beloved boy in and he was compassionate, caring and understanding.

We got to spend a little bit of time in the quiet room with him before leaving him there for the cremation. Which for any pet parent is hard to do, but I felt he would be looked after there and it was so peaceful. Forbes went ahead and cremated him that night for us which meant him working late but that wasn't a problem for him.

We picked him up first thing the next morning. Forbes met us with a remembrance bag with his little ashes inside along with a framed paw print of our boy and a cutting of his fur, along with a packet of forget me not seeds to plant and a bottle of wine to toast his memory. Such a nice touch and these made a really hard time for us that little bit easier. Our beloved boy is now back home with us where he belongs.

If you're ever in the unfortunate position to lose your beloved pet and want that comfort then I absolutely recommend Forbes and his business to anyone.

Our handsome scruffy boy Mylo was taken from us suddenly and way too soon.

We contacted Forbes at Pet Heaven who was professional and compassionate. Mylo was collected from the vets in the morning and he was back home with us by lunch time.
The wee touches by Forbes were very thoughtful and kind, it made the process of losing your family pet that wee bit easier.

I would definitely recommend Forbes and his services, thanks again for everything

Our baby boy Baxter had passed at 7:20 1/6/24 and pet heaven was here almost straight after, through the whole process I knew he was in good hands. We got him back so we could bring him home on 2/6/24. I felt so relieved that he wouldnt be away for too long. i was also given a lovely set of his paw prints and seeds for when we put him to rest in the garden.

We want to say a massive thank you for making our dogs final journey so special.

On such a hard day. Forbes made it easier with his kind and gentle manner. Being able to have the cremation done and receiving the ashes back on the same day was important. Having the keepsakes made of her paw and a lock of fur was a lovely touch and something I will treasure. Thank you.

My previous experience with collecting the ashes of a late pet was very unceremonious. I had walked in, was given the ashes, and I left with barely a word spoken. More like a transaction than a goodbye.

With Pet Heaven, it was a different experience. Our Great Dane died over the weekend. The owner came in especially for us, took time to talk to us, and we came to collect the ashes the next day. Our beloved dog was not left in storage for days like our previous dog had been. We were given a bottle of wine to toast our dog goodbye and a paw print. We were sent a placard by post within a couple of business days. We couldn’t be more appreciative for the time and courtesy provided to us and will be forever grateful.

Highly recommend Pet Heaven
I sadly lost my cat Peaches. When I phoned up they where very caring and had everything done practically the same day and the personal touch they put in to it was amazing.

Thank you soo much I really appreciate everything you have done.

From the minute I called the company, I felt certain that I was making the right decision in choosing them. Mr Robertson (Forbes) immediately put us at ease and showed sympathy and compassion. There were no “airs and graces” but a warm welcome and a genuine attempt to reassure was given. Once you overcome the elaborate surroundings you realise just how personal a service Forbes is providing. It is totally geared towards the needs of you and what you wish for your beloved pet. I felt I was leaving Rudi in safe and caring hands and later received a call to say “there was a wee boy ready to come home”. I was able to have my “Rudi” home the same day along with a gift bag containing a bottle of wine, a photo frame, a tuft of his hair, a copy of his paw print and a packet of forget me not seeds. I also received through the post a beautiful gold plated name plate with paw prints, my dogs name and a wee message from him. I highly recommend Pet Heaven and thank Forbes so very much for making the ordeal of such a traumatic day more bearable.

We contacted Forbes after the sudden death of our baby Suki. He was extremely understanding and sympathetic and listened to our wishes for her and carried them out with the respect and dignity she deserved. Each request was met with enthusiasm and carried out as if it wasn’t a problem.

Would highly recommend Pet Heaven to anyone. The personal touches he gave us just made it so much easier to deal with the process. He offers individual cremations which was a must for us and she was back home with us almost the same day, which made us so greatful.

Thank you Forbes for everything you done for us.

Just been and picked up my daughters little hamster named Marshmallow she is now back home with us and my daughters who are heartbroken.

Big Massive thanks go to Forbes Robertson from Pet Heaven in Ayr, his professionalism was only exceeded by his personal attention to detail. He managed to fit us in with such short notice he went above and beyond to facilitate us on the day. Forbes created memorable keepsakes for us which we did not expect and was very much appreciated.

All of the above was done with love, care and attention at a fraction of the costs that the vets would charge, He gave us a little keepsake for my daughters to look at and have their little hamster back home and always be with us cannot recommend his services more highly.

We came to Pet Heaven on Easter Monday, due to being let down by another crematorium whose equipment had failed. From the moment we phoned, to later that same day when we collected our beloved Millie’s ashes, Forbes was understanding, helpful, compassionate and caring.

I would recommend this company with no hesitation, and would use again with confidence.

Thank you, Forbes.

Just been and picked my boy up, he is back home with us.

My heartfelt thanks go to Forbes Robertson from Pet Heaven in Ayr, his professionalism was only exceeded by his personal attention to detail. He opened his doors on Easter Sunday and went above and beyond to treat Harley respectfully, Harley went in last night and came home today, Forbes created memorable keepsakes for us which we were not expecting, right down to a bottle of wine to toast Harleys life.

All of the above was done with love, care and attention at a fraction of the costs that the vets would charge, He soothed a very painful experience for us, I cannot recommend his services more highly. xx

The personal service of Forbes Robertson at Pets Heaven was First Class. Having previously lost a pet and the Cremation being organised through the Vets. I unfortunately had to wait 2 weeks before I received my pets ashes back from them. Forbes did my beloved pets Cremation that day and Delivered my Cat Guichi ashes to me the next day. Forbes made this sad loss so much easier. Forbes was a very understanding of my personal loss which made this sad day so much easier.

Although I’m no stranger to losing beloved pets this is the first time I have used a pet cremation service.
Forbes sets the bar so high that I would be happy to have him arrange things for me when my time comes. His understanding and attention to detail leaves absolutely nothing to be desired and I came away feeling my pet had been as cared for by Forbes as he had been by me over the years.

There were so many unexpected special touches - thoughtful things that help make this sad time a little more bearable and I came away feeling that I had given my boy the best of everything for one last time.

I traveled some distance so his assurance that I could have the ashes back within the day was very important, not just from a practical point of view, but also that my animal would be back in my safekeeping in the shortest possible time.

I cannot thank him enough for the service I received and have absolutely no reservations about recommending Pet Heaven.