Customer Testimonials

Testimonials

On 22nd November, I had to get my cat Buster put down at 5 pm, a month to the day my husband died.
Forbes stayed open for me to come from Troon. He was so kind and understanding and gave a fitting tribute to Buster's memory.
I would recommend Pet Heaven to anyone who loves their pets and wants a lasting loved memory to cherish, the whole experience was akin to a family funeral, respectful, dignified, and would call Forbes as a friend and will use his services for future pets.
I can not say anymore or improve services or customer care perfection.
Nan

 

We hadn’t made any arrangements with Pet Heaven in advance, we called Forbes on the day we lost our precious Bernese Mountain Dog and he was so understanding of our loss and showed great compassion from start to finish.
Within a couple of hours Forbes had collected Rocco and his ashes were ready for us later that day.
Thank you Forbes for looking after Rocco with such compassion it made a real difference during such a difficult time.
Thank you.
Paula

 

Thank you so much to Mr Robertson for doing Rolo the hamsters cremation.
Very friendly and lots of added extras which we really appreciate.
Would recommend Pet Heaven to everyone.
Beth

 

I would like to take the time to thank Forbes at Pet Heaven, Ayr.
What an amazing man he is, time was taken to make sure we were made to feel and know that he was going to take the best of care of our Princess Akira on her final journey in this world and help her on to the next.
When we collected Akira's ashes, there were so many lovely touches such as scattered rose petals, a framed ink paw print, a clay paw print, Forget Me Not seeds and a bottle of wine to toast Akira when the time was right for us!
Joanna

 

A big thank you to Forbes Robertson at Pet Heaven Ayr for the caring way he helped us with the loss of Bo our beloved Labrador.
I would highly recommend this service to help anyone with the pain & grief that we have been through at this time.
Thank you again for looking after our boy the caring way that you did.
Neil

 

We lost our darling cocker spaniel Chloe on October 3rd. We met with Forbes the next day and were put at ease after our conversation.
The service we received from him felt very personal and the fact that we were given Chloe's ashes the same day, made all the difference.
We would highly recommend Pet Heaven to anyone and wish Forbes all the best for the future.
Andrew & Julie, Ayr

 

We sadly lost Casper our cat last Monday and we wanted to do well by him, even after his passing.
Forbes the owner of Pet Heaven gave him a lovely send off.
Forbes showed a lot of compassion and was very comforting to my brother and myself regarding the sad situation we were going through. And I would highly recommend Pet Heaven.
Robert

 

We went down to speak with Mr Robertson about the cremation of our beloved German Shepherd “Caley”.
From the minute we walked in the door we were made very welcome by Forbes, offered tea or coffee in the luxurious reception area which is beautiful.
We arranged with Forbes in a very relaxed & nice chat. Our dog was put to sleep late afternoon & we didn't expect him to be back until next morning but Forbes worked late to have him back to us in his home.
I can't thank Mr Forbes Robertson enough he was great with us & with compassion. Nice bottle of wine as a gift & Caley's paw in print & clay.
In all a fantastic service & I would highly recommend Pet Heaven to have your beloved pet cremated. We now have Caley with us in a nice casket.
Thank you Forbes ♥
Stephen

 

My wife and I have used the services of Pet Heaven in Ayr on three occasions.
Having used other crematoria in the past we have stuck with Pet Heaven due to the compassionate and individual service provided.
The proprietor clearly understands that pets are part of the family and takes the time to talk.
This is a valuable service and the respectful manner in which your pet is treated makes a difficult situation easier.
Lewis

 

I’ve had amazing customer service from Forbes at Pet Heaven and he has made a heartbreaking experience much more bearable than I could have imagined.
At short notice (on a Sunday evening) he opened up his premises to take my beautiful girl Bella and I received her ashes the very next day, with the most thoughtful framed picture of her little paw, scatter seeds, and a bottle of wine to toast her amazing life and all the memories we made together.
Thoughtful, compassionate and 100% caring service.
Jami

 

Our fur baby Marcel sadly passed away yesterday and left a heartbroken grieving family. He was my daughters cat of nine years and she was in a horrible place missing him badly.
We called to arrange a cremation with Pets Heaven and immediately felt compassionate support in this difficult time. The attention to detail, the preparation, time to ourselves to say goodbye to Marcel, everything added up to an incredible send off service and helped my daughter to achieve closure, knowing her fur baby was in a better place crossing the Rainbow Bridge.
Thank you with all our hearts!
Simona, Ellie, Christina and Peter Marinov

 

Outstanding service from start to finish. Would highly recommend this service for any grieving pet lover.
Took care of my wrottweiler Clyde today with care and respect both to myself and pet
Barry

 

I sadly had to have my wee Pomeranian Holly put to sleep on Tuesday afternoon. As you can imagine I was distraught, and after reading reviews of a pet crematorium local to me and being horrified by them, I found Forbes at Pet Heaven.
I am so glad that I did! From start to finish Forbes was empathetic, compassionate and professional. You can tell that he has been through the loss of a beloved pet and understands that they are family.
I brought Holly into the parlour and we had a lovely little service for her and even after that Forbes gave me time to say my final goodbye to her.
When I left I knew that my baby was going to be treated with dignity and was in safe, kind arms.
The following day Forbes rang me at the time he had promised to let me know that I could pick up her ashes.
On arrival, Forbes greeted us and then once we were settled he showed me everything that he had done for me. In a beautiful bag was a lovely scatter tube with silk petals atop which obviously contains her ashes, there was a framed print of her pawprint with a packet of forget me not seeds, I had purchased the Pawpals pawprint keepsake which turned out beautifully and a bottle of wine. Also the previous day Forbes had asked if I would like some of her hair and I said yes and he also had that ready for me.
All the personal touches that Forbes puts in place is something that is rarely found these days and it's lovely to have such genuine people still. I would highly recommend that when the time comes to say goodbye to a beloved pet that you come here, you won't be disappointed and you and your pet will be treated with care and attention and not just a number.
Thank you Forbes for everything.
Fiona Rankin

 

Hi, I would just like to thank you so very much for everything you did for our wee rabbit fudge.
She meant a lot to us and for your professional and beautiful touches towards our girl's cremation, we honestly can not thank you enough for the dedication you put into this and made us feel a bit closer to closure with losing her.
Thank you again
Gary and Siobhan

 

Hi, we cannot thank you enough for the help and support shown to us the other day on the passing of beloved collie Sky-jet, you made a very difficult day that bit easier and you went out your way to ensure we had her home for the kids getting home from school to help make telling them that little bit easier.
The personal touches given to us we will treasure forever. We cannot recommend your services highly enough to other people going through the same as we have.
Thank you!.
Alison and Joe

 

Our little fur baby Rory sadly passed away this morning and it has broken our hearts and left my family in a horrible place. When going to pet heaven we were made to feel very welcome and the compassion we were given towards our little boy left us speechless.
Rory was the life and soul of our little family being a young couple he was our baby. The nice kind man gave Rory an incredible send off with nice music and we could take our time to say goodbye, the fur baby bag we got with his paw print in a frame was just incredible it's made us feel so much better knowing he's here with us all the time. I would like to Thank you all for such a great service, we really appreciate it from the bottom of our hearts.
Michelle and Steven

 

After losing my beloved Bull Terrier Timmy, I contacted Mr Forbes Robertson early the next morning to discuss the arrangements for Timmy. Mr Robertson collected him from the vets that morning and I had him home late that afternoon.
I would like to thank him for all that he did for the family, nothing was too much trouble.
Derek Hillhouse

 

As a family we were heartbroken when we recently lost our much loved dog Orla.
After contacting Mr Forbes Robertson late afternoon to discuss arrangements for Orla, I immediately felt an inner peace knowing that I had made the right decision for Pet Heaven to take her on her final journey.
Mr Robertson collected Orla from the vets first thing the following morning and we had her back home with us the same afternoon. This made the heartbreak more bearable knowing she was back home with us.
The service we received was first class, Mr Robertson was understanding and compassionate and the personal touches, of her paw print in a frame was just lovely.
We cannot recommend Pet Heaven highly enough.
Anne Hutchison

 

Our beautiful labrador Milly passed away on 1st December and Forbes treated her cremation with the greatest care and sensitivity. After the vet left, Forbes waited outside until we were ready to bring Milly out to him, still wrapped in her blanket.
We collected her ashes the same day, and having her home within a few hours made an awful experience that much more bearable. We waited a week for our cat's ashes to come back from the vet, not knowing there was another option at that time.
And the stories we've heard about other local crematoriums are horrendous, with pets being kept in a freezer overnight or ashes going missing.
Forbes is a dog lover himself and has been known to our family for a long time, so we wouldn't have trusted Milly with anyone else.
The personal touches were unexpected and we'll treasure her everlasting paw print. Thank you for making the experience as easy as it could be.
The Logan Family

 

We used Pet Heaven to help us decide what to do with our little dog. We got her cremated.
The service was outstanding and helped us in this awful time. I would highly recommend them.
Sandra McGuire

 

First I would like to thank Forbes for the wonderful service he provides whereby he met me at Pet Heaven then stayed late that night and cremated our beautiful yellow Labrador Cooper who was taken from us at 15 months old by Cancer.
The professionalism by Forbes made the horrible experience easier for us at this hard time and we wish him all the best.
Thanks again.
Tom Lendrum

 

We would like to express our thanks to Forbes for all his kindness and understanding, when we took our devoted best friend Ralph on his final journey.
There was no better person you could find with all the care and patience that he gave to us, all the little details, such as seeds to plant and petals in the bottom of the presentation pack.
Pet Heaven is such a beautiful place to walk into, full of detail, and so fitting for the last place to see your faithful friend.
We always recommend Forbes and know people would be satisfied with his service.
Keith and Christine

 

We would like to thank Forbes for the faultless attention we received. He was caring and compassionate in attending to our Wee boy Louis, he was small with an iron will and the heart of a Lion.
He lived for his Mum and will forever be in our thoughts.
Thank You Forbes!
H & J

 

On the passing of our dog Mitch, Forbes came to our house and waited until we were ready to let him go and the service that night and the following day when we collected Mitch's ashes was first class.
We were kindly given a framed paw print and a small bag of forget me not seeds to scatter as well as a bottle of wine to toast to our lovely boy.
Would recommend to anyone who finds themselves in this heartbreaking situation.
Carol Burney

 

During a particularly difficult time when we had to say goodbye to our beloved Dog, Forbes and Pets Heaven dealt with us with understanding, compassion and helped us come to terms with our loss.
Forbes understood our loss; crucially, our dog was never left alone and was taken care of that very same night and we collected the remains the very next day.
Highly recommend Forbes and Pet Heaven, you will be looked after.
Dave Connelly

 

The family and I were extremely upset with the loss of our little dog Roxi. From start to finish Forbes provided a high standard of care and compassion with his services.
We are so happy we found Pet Heaven as our Roxi was collected and her ashes were able to come back to her loving home the same day.
Forbes went above and beyond by adding extra touches that were totally unexpected but will be treasured forever.
10/10 service, Highly recommend Pet heaven. Thank you so much Forbes.
The Graham family

 

A warm and welcoming service awaits at Pet Heaven, from the moment you step through the front door and are greeted by proprieter Forbes.
His personal touch and attention to detail is evident throughout the process and helps make a difficult situation that bit easier.
We couldn't fault the level of care and understanding provided and would strongly recommend Forbes to anyone needing to use this service.
Stuart

 

My husband and I lost our beloved family rabbit yesterday and had seen advertised Pet Heaven. Upon contacting them I spoke with the owner of the establishment who was nothing but a welcoming and friendly gentleman who was very open and informative.
Upon entering Pet Heaven I was greeted with a warm welcome and felt the atmosphere to be calming and compassionate. The service we recieved was outstanding and when we recieved our rabbit back we were given afew lovely memento's of her which made our grief a little easier.
Absolutely recommend Pet Heaven to anyone who wishes the best for their beloved animals. Couldn't fault it one bit. Thank you again.
Karen

 

Would like to thank Forbes at Pet Heaven for the thoughtful and understanding way he helped us with our beloved Freddie.
He couldn't do enough for us, sorted everything out. Stayed open for us then came back with his ashes that night.
Would highly recommend Forbes
Janice

 

Would like to start this review by stating that Forbes, the owner, was unbelievably kind and very much understanding in the care he showed to our pet dog Jake, even with us running late or a change in detail nothing was a problem.
His facilities in Ayr are first class and put the family, and especially the children, at so much ease. A send off that any pet owner would be proud of under the circumstance, even the token gestures that make it so personal. Thank you so much. 5⭐
Paul

 

I sadly lost my eldest dog Mollie in late January, luckily I had heard about Pet Heaven just after it opened. From initial contact to receiving Mollies ashes back, I have nothing but praise for how everything was carried out, I also received her ashes back the same day, which I was very happy with.
Today I have had my second eldest dog Sophie cremated, which came as a shock as it was very sudden. And with the current situation we're all in at this time I didn't know if I would be able to have this done, but, with a phone call made to Mr Robertson, everything was soon arranged for today. We took her there and picked her up later.
I can't thank Mr Robertson enough for everything he did for us at this heartbreaking time. My recommendation for Pet Heaven can't come highly enough.
Jennie

 

We had to make a decision to say goodbye to our Wee Louis at the end of January, he was seventeen & half years old, this was so difficult.
We contacted Pet Heaven and spoke with Forbes who recognised our situation, from the deep sadness about making this decision to ensuring his cremation was carried out with dignity, he gave us the options and what we could have.
We arranged a time that we would bring him after being to the vets, this was late on a Friday evening and he met us at the door as we arrived.
The whole experience reassured us to feel so much better and comforting that we decided to make these arrangements with Pet Heaven we felt assured he'd be given the deserved respect as our faithful companion. Forbes called us the next day to let us know we could pick up his ashes, they were beautifully prepared with lovely touches that we appreciated so much and we know Wee Louis was given a dignified goodbye and we now can have our memories.
We would recommend this service for anyone who has lost their pet, it does help through a very difficult time.
Ann and Duncan

 

We used Pet Heaven when our beautiful cat Pax sadly passed away on Christmas morning. Forbes was so compassionate and ready to listen to our upsetting account of Pax making this process so much easier for us.
We took him on the Friday after Christmas and he came back to us the following day, complete with the lovely touches Forbes added such as his paw print which we will treasure.
A brilliant service and highly recommend to anyone who has lost their beloved pet.
Jane and Dave

 

My partner and I contacted Mr Robertson from Pet Heaven in Ayr over the weekend.
Our beloved dog midge passed away on Saturday morning.
We were very satisfied with the personal touches and the service that was provided, top class service, will recommend to others.
William and Kim

 

Having used Pet Heaven today, I just wanted to say what a great service from start to finish. Forbes was both compassionate and understanding and offered a one day service. The framed paw print was a beautiful touch.
A five star service from start to finish.
Many thanks, Mal kerr

 

I would just like to let you know how pleased we are with the service that was provided by Pet Heaven.
The service offered and carried out was by far superior to the service that was being offered by the vets standard cremation service. Our dog was picked up and his ashes were ready for us to pick up the same day. There were also a few extra touches added by pet heaven that we did not expect. Nothing was too much for Forbes and he was very approachable and helpful.
Thanks again, Emma

 

I was very impressed with the professional service delivered by Pet Heaven. Our dog's ashes were returned to us the same day as the service and it was an amazing surprise when Forbes also presented us with his paw print in a frame.
John / Ayr